FAQs

1. Why is Movies2PSP not placing the backup movie files in the location that I specified?
2. Why is Movies2IPOD not placing the backup movie files in the location that I specified?
3. Why does my movie back up not play clearly?
4. Do 123 products work with copy protected movies?
5. What can I do if my DVD Burner is not supported?
6. I am receiving an “Access Denied” error during installation. What should I do?
7. How do I change my destination drive?
8. Is a USB port of version 1.1 on the PC sufficient?
9. Can I transfer videos to the PSP via WLAN?
10. Can I transfer videos via the infrared connection?
11. Can I transfer my videos to the UMD?
12. The software is unstable and the burning process aborts before completion. What can I do?
13. While I was copying a VHS tape, the following error message appeared: “Insufficient disk space in swap path.” What does that mean?
14. The software does not recognize my burner. What can I do?

1. Why is Movies2PSP not placing the backup movie files in the location that I specified?

   Currently, the encoding and final movie file is created in the install folder. We are working to fix this with an update. For now, please make sure that you install 123 Movies2PSP on a drive that has at least 10GB of free space.

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2. Why is Movies2IPOD not placing the backup movie files in the location that I specified?

   Currently, the encoding and final movie file is created in the install folder. We are working to fix this with an update. For now, please make sure that you install 123 Movies2IPOD on a drive that has at least 10GB of free space.

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3. Why does my movie back up not play clearly?

   The process of backing up movies is not an exact science and some movies are more difficult to back up than others. However, we are working on updating our system to fix this issue.

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4. Do 123 products work with copy protected movies?

   Many DVDs are coded with CSS (content Scrambling system) and thus copy-protected. With the new copyright law becoming effective, it is not longer permitted to copy coded DVDs. Due to this the program mcldecrypt.exe, which was used for reading in copy-protected DVDs, may not be any more component of this new version of Movie clone. We draw the attention of you hereby expressly to the fact that the use of the program mcldecrypt.exe, which you could have installed still from previous versions on your PC, is illegal.

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5. What can I do if my DVD Burner is not supported?

   We are constantly working to update our supported DVD burner list. If your burner is not listed please contact our support staff at support@123copydvd.com and let them know what DVD burner you are using.

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6. I am receiving an “Access Denied” error during installation. What should I do?

   We have fixed this issue with our latest update.

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7. How do I change my destination drive?

   The destination drive can be changed by going to options and changing the DVD burner through the drop down menu.

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8. Is a USB port of version 1.1 on the PC sufficient?

   Yes, you can transfer data between the PlayStation Portable and the PC with version 1.1, but it will take somewhat longer to transfer the data than it would with USB version 2.0.

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9. Can I transfer videos to the PSP via WLAN?

   No, not at this time. The WLAN connection on the PSP is intended for connecting multiple PSPs without cables in order to play a game together. This is where game sharing comes into play.

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10. Can I transfer videos via the infrared connection?

    No, the infrared connection is deactivated in the PSP.

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11. Can I transfer my videos to the UMD?

    No, the UMD can only be read by the PSP. Data, music and videos cannot be written to it.

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12. The software is unstable and the burning process aborts before completion. What can I do?

    You should first check if you have other burning programs installed on your system. This is the most frequent cause, since it can lead to driver conflicts that hinder the burning process.

    You should also make sure that you don't have any other programs open while you are burning a CD. This can also interfere with the burning process.

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13. While I was copying a VHS tape, the following error message appeared: “Insufficient disk space in swap path.” What does that mean?

    While a VHS or other source signal is being read out, the software needs enough disk space to write the data to the hard disk. Check if your hard disk has enough free disk space and is able to access it. If necessary, expand the size of the Windows swap file / page file (for tips on how to do this, see the Windows help) and delete any unnecessary files.

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14. The software does not recognize my burner. What can I do?

    There are two reasons why this might happen:

    1. The firmware your burner is using is too old. Go to the burner manufacturer's website and download the latest firmware for your burner. Instructions on how to install the firmware can usually be found right on the website.
    2. Go to http://www.123copydvd.com/support/updates/ and find out if there is an update for the software. Updates always include support for the latest burners.

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We want to hear from you! Send us your feedback or comments here. If you have support questions please use the form provided under the support tab. All fields are required.