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123CopyDVD is constantly being updated in an effort to fix the issues that you, the customer, run into. As a result, when you are having issues with copying, burning or downloading videos through 123CopyDVD it is worth checking for an updated version of the program. Often, the first step support will take in assessing and fixing your error will be to ensure that you have the most recent build. A link to all four of the different programs can be found here:
When downloading the newest version make sure that you are downloading the correct variant (Gold, Platinum, etc.) as your license is linked to a specific variant of the program and will not work with the others. By purchasing the product you are guaranteed free software updates for one year, so be sure to check for updates regularly.
You can also use these files to install from the disc because of technical issues, disc damage or having simply lost the disc.
If you received the error message: ERR INAVLID FILE while trying to convert an audio file this is because the audio file is not supported, the most common reason is not because of the audio type used but because of file encryption. If the audio file came from an online store such as iTunes, iMesh etc the use DRM encryption methods to intentionally prevent you from being able to convert or distribute the files.
If you are unable to preview .flac or .ogg files before converting them you will need to install a directshow compatible codec on your computer.
We recommend downloading and installing one from http://xiph.org/dshow/
The reason the program would ask you to re-register is if you have Anti-virus or registry cleaning software that erased your registry keys. Since your registry keys are removed or erased, the software is unable to locate the keys, and therefore it will ask you to register again. To alleviate this issue: go into your anti-virus software and accept the program to install necessary keys, or turn the registry scan off.
The problem that you are having is related to our programs built in Copy Protection code. Your anti-virus sees this code and views it as a threat. The only way to get around this issue is to:
With thousands of users and the buySafe guarantee, we can assure you that our software does not carry any viruses and/or trojans.